Mark Martinez
9367 Garston Ct.
Sacramento, CA 95829
916-688-0944 (home)
916-698-1965 (cel)
markm1965@comcast.net
Objective: To obtain a responsible position as a PC/Network professional.
Experience: Assembly, configuration, troubleshooting and repair of IBM and Macintosh Personal Computers and their peripherals.
Supervisor of a Help Desk/Computer Support dept.
Administrator of Wired/Wireless LANs.
Design and maintenance of personal domain/websites – http://www.marksreality.com/ http://www.gatesmcfadden.org
Operating Systems:
MS-DOS in depth, Windows XP, NT, 2000 in depth, Server 2000 & 2003, Windows Vista, Macintosh OS, Windows CE, Palm OS.
Application Programs:
MS Office Suite, Outlook in depth, Adobe Acrobat, Netscape, Internet Explorer in depth, Mozilla Firefox in depth, Filemaker Pro, IBM Client Access, Remedy Help Desk, Lotus Notes/Symphony, PhotoShop in depth, MS Front Page in depth, SQL Server, Macromedia Cold Fusion MX, Flash MX, Homesite, HTML, CSS.
Technical Programs: All in depth
Norton Utilities & Security Suite, Ghost, McAfee Security Suite, Spybot S&D, Ad Aware, Partition Magic, Roxio EZCD Creator, Nero Burning ROM, Lap-Link Pro, PC Anywhere, SCSI Toolbox, Raid Toolkit, GASP suite, various SCSI diagnostics and various anti-virus, ad ware and spy ware removal programs.
Hardware:
Repeaters, hubs, switches, routers, wireless access points, cabling.
Education:
4/01 CompTIA Network+ Certification
1/01-6/01 R.O.P. through Sacramento Employment Development Dept.
Hands on class designed to give students the required knowledge able to
pass the CompTIA Network+ exam.
7/99 Compumaster Seminars
Advanced Troubleshooting, Maintaining and Upgrading PC’s
2-day hands-on seminar. Set up a peer-to-peer network w/ classmates.
6/97 Skillpath Seminars
2-day seminar with hands-on lab section. Certificate of Completion.
9/91-6/92 Computer Learning Center of Los Angeles, CA
Diploma in Computer Electronics and Technology
900 hours of intensive training, hands-on PC repair and troubleshooting
3.7 GPA and perfect attendance
Employment:
9/11-Present
Dealertrack Inc. Sacramento, Ca
Systems/Desktop Technician
* First tier Desktop/Network/Application Support for all corporation
employees.
* Advanced troubleshooting and resolution of network application and
hardware problems.
* Technical Lead on System Refresh Projects which included imaging,
deploying and
supporting new Windows based desktop and laptops
using Norton Ghost,
Active Directory and Windows SCCM client.
* Technical lead on the Laptop Encryption Project that required all
Local division laptops be encrypted with the Windows Bitlocker Disk
Encryption application.
05/09-10/10 I.B.M.
Corporation, Rancho Cordova, Ca (Contract Employee)
Deskside Support Technician (End User Support)
* Second tier Desktop/Application Support for all corporation employees.
* Advanced troubleshooting and resolution of network application and
hardware problems.
* Technical Lead for Desktop Refresh Project which consisted of imaging,
deploying and supporting new Windows based workstations using
Norton Ghost, Active Directory and Windows SCCM client.
10/07-03/08 Event Ready Rocklin, Ca (Contract Employee)
IT Support/Logistics Coordinator
* Design, implementation, administration and support of wired/wireless
networks in tradeshow and office environments.
* Assist network engineers in implementation and maintenance of a
Windows based LAN and WAN.
* First tier helpdesk/network support for internal employees.
* Assist in development of in-house intranet resource and inventory
tracking system
12/06-4/07 Event Ready Rocklin, Ca
IT Support/Jr. Web Developer
* Design, implementation, administration and support of wired/wireless
networks in tradeshow and office environments.
* Assist network engineers in implementation and maintenance of a
Windows based LAN and WAN.
* First tier helpdesk/network support for internal employees.
* Assist in development of in-house intranet resource and inventory
tracking system
4/06-9/06 Spectraturf, Inc. Corona, CA (Part time)
Installation Technician
* Prepare play areas for installation of various flooring products.
* Install various safety flooring for play areas.
* Maintain company and safety regulation requirements.
10/05-3/06 Galt Joint Unified Elementary School District
Technology Assistant
* Assist district office staff with all desktop/network support.
* Troubleshoot independent PC and network problems at all district sites.
* Configure/support wired/wireless networks, email and web servers.
* Extensive knowledge of PC and MAC hardware and software required.
* Set up and maintain several student computer labs throughout district.
* Test and review possible new technologies that could benefit the district.
3/04-1/05 Event Ready Rocklin, Ca
Systems Technician
* Design, implementation, administration and support of 802.11b and
802.11g wireless networks in tradeshow and office environments.
* First line contact for internet and telecommunications issues for
tradeshow clients.
* Assist network engineers in implementation and maintenance of a
Windows based LAN and WAN.
* Second tier helpdesk/network support for employees and clients.
9/00-12/03 Spectraturf, Inc. Corona, CA (Part time)
Installation Technician
6/03-8/03 Marine Mammal Center, Marin Headlands CA (Part time)
PC/Network Support Consultant
* Workstation and application support for end users.
* Build, troubleshoot and maintain Windows based workstations.
* Windows 2000/2003 Server support.
12/98-6/00 AmeriSource Corporation Sacramento, CA
Sr. PC Support Technician, Pacific Region
Position had many responsibilities, of which the following were but a few:
* Setup/configuration and maintenance of customer PC’s with company
“ECHO” software used for online ordering of pharmaceuticals.
* Recommendation/purchasing/inventory/maintenance of PC’s and related
products for the company’s Sacramento offices.
* Supervisor of Help Desk/on-site support of company regional customer
base and Sacramento office employees, which totaled approx. 1000.
* Project management of departmental resources and personnel.
* Administrator of small Windows and AS/400 based LAN.
8/97-8/98 MountainGate Reno, Nevada
Lead Test Technician
* Board level troubleshooting/repair & configuration of all MountainGate
products.
* Responsible for functionality/maintenance of all Tech Center test/repair
stations and computers.
* Responsible for calibration of all Tech Center test equipment.
* Train new technicians in the basic procedures of Tech Center.
* Maintain company/ISO 9001 quality and workmanship standards.
2/96-8/97 MountainGate Reno, Nevada
Repair Technician
* Board level troubleshooting/repair & configuration of all MountainGate
products
* Help set up test stations for various products
* Help maintain Tech Center test computers
* Create new check sheets for various products